If you work for an internet service provider (ISP) in the state of Espírito Santo, you may not have seenState Law No. 11,201, which was enacted on October 26, 2021, and was also upheld by the Federal Supreme Court (STF) in recent days.

Here’s what the law says—and it’s actually quite simple:

But what does she really mean? Let’s outline the main points here:

• All customers should have their daily average internet usage—based on data sent and received—shown on their bill in a usage graph. Simply put, a usage graph like those from Zabbix, Cacti, LibreNMS, PRTG, or Dude, showing interface usage in Mbps (megabits per second).
• This graph does not include the early morning hours, from midnight to 8 a.m.
• Fine of R$4,000.00 to R$15,000.00 per customer

I understand the law, and I understand its consequences, but now, how can I solve this problem?

We at Made4it have the perfect solution to address this problem: Made4Graph, our software designed to assist support teams, NOCs, and call centers by providing real-timeand historical usage charts for PPPoE or IPoE customers. It also provides insights into customer behavior; using the historical usage chart, you can access the information required by this law with just a few clicks.

But doing this manually—collecting each customer’s usage chart to include on their invoice—is impossible for my operation. With that in mind, our development team provides an API that allows you to integrate with your management system, such as ISP Integrator, IXC, RBX (Routerbox), SGP, Mk-auth, MKSolutions, TopsApp, HubSoft, ReceitaNet, or any other software you use—allowing you to easily automate your invoicing process so that invoices are issued with your customer’s historical usage chart already included.

Made4Graph also includes TR069, which allows you to manage customer routers, generate reports to help you be more proactive with customers, and perform many other functions.

It’s very easy to learn more—just contact us via WhatsApp, and one of our consultants will assist you and answer all your questions.

Click here to contact us directly: 43 98485-4013