In the state of Espírito Santo, a law was passed in October 2021, Espírito Santo Law No. 11,201, which requires all postpaid broadband providers to include a customer usage chart on the bill. In case you’re not familiar with it, we’ve written another article explaining this law in more detail; you can check it out by clicking this link.

You might think this law applies only to the state of Espírito Santo, but given Brazil’s “modus operandi,” the other states in our country will likely follow the precedent already set by the state court and the Supreme Federal Court (STF).

But what does the law say? Let’s highlight the main points here:

• All customers should see their average daily internet usage—based on data sent and received—displayed on their bill in the form of a usage graph. Simply put, a usage graph like those from Zabbix, Cacti, LibreNMS, PRTG, or Dude, showing interface usage in Mbps (megabits per second).
• This graph does not include the early morning hours, from midnight to 8 a.m.
• Fine of R$4,000.00 to R$15,000.00 per customer

But now you might be thinking: I understand the law, I understand its consequences, but now, how can I solve this problem or how can I protect myself?

We at Made4it have a solution that’s perfectly suited to solving this problem, Made4Graph, our software designed to assist the Support, NOC, and Call Center teams, provides the necessary information through real-time and historical usage charts for PPPoE or IPoE customers and also offers insights into customer behavior. Using the historical usage graph, you can access the information required by this law.

Doing this manually—collecting each customer’s usage chart to include on their invoice—is impossible for the operation. With that in mind, our development team provides an API that allows you to integrate with your management system, such as ISP Integrator, IXC, RBX (Routerbox), SGP, Mk-auth, MKSolutions, TopsApp, HubSoft, ReceitaNet, or any other software you use—allowing you to easily automate your invoice issuance process so that invoices are automatically generated with your customer’s historical usage chart.

Made4Graph also includes TR069, which allows you to manage customer routers, generate reports to help you be more proactive with customers, and perform many other functions.

It’s very easy to learn more—just contact us via WhatsApp, and one of our consultants will assist you and answer all your questions.

Click here to speak directly to our contact:43 98485-4013