First of all, it is necessary to understand what a NOC is. NOC (Network Operation Center) is the Network Operations Center, which can be one or more locations where network monitoring or management takes place. Using tools to collect data about equipment and services, the NOC is able to identify failures and quickly find ways […]
To keep a 24/7 team running well some procedures and dynamics are necessary. It is extremely important that all team members understand how essential it is to pass information from one shift to another; for each incident that occurs, a summary must be ready so that the next attendant is not “lost” and does not […]
Team 24×7 is a team that works 24 hours a day and 7 days a week, that is, a team that is always on standby so that the customer never runs out of support. For this reason, it is so common for companies in the IT area and networks to seek to have this team […]
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