15/08/2025 – By Emerson Martins The Internet is at the heart of companies today. All it takes is one network outage for sales to stop, teams to become unproductive and reputations to go down the drain. How many times has this happened to you? If the answer is “more than once”, you’re betting on luck […]
Using Artificial Intelligence to Accelerate Incident Management Processes Artificial Intelligence (AI) is revolutionizing many areas of technology, and IT monitoring management is no exception. Since version 6.0 of Zabbix, the community has been exploring ways to integrate AI into its functionalities. With the release of version 7.0 and the growing popularity of AI, new solutions […]
First of all, it is necessary to understand what a NOC is. NOC (Network Operation Center) is the Network Operations Center, which can be one or more locations where network monitoring or management takes place. Using tools to collect data about equipment and services, the NOC is able to identify failures and quickly find ways […]
To keep a 24/7 team running well some procedures and dynamics are necessary. It is extremely important that all team members understand how essential it is to pass information from one shift to another; for each incident that occurs, a summary must be ready so that the next attendant is not “lost” and does not […]
Team 24×7 is a team that works 24 hours a day and 7 days a week, that is, a team that is always on standby so that the customer never runs out of support. For this reason, it is so common for companies in the IT area and networks to seek to have this team […]
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