{"id":15904,"date":"2025-02-07T16:21:38","date_gmt":"2025-02-07T19:21:38","guid":{"rendered":"https:\/\/made4it.com.br\/ai-no-noc-resolva-incidentes-de-ti-em-segundos\/"},"modified":"2025-08-14T09:34:26","modified_gmt":"2025-08-14T12:34:26","slug":"ai-no-noc-resolva-incidentes-de-ti-em-segundos","status":"publish","type":"post","link":"https:\/\/made4it.com.br\/en\/ai-no-noc-resolva-incidentes-de-ti-em-segundos\/","title":{"rendered":"AI in the NOC: How to reduce incident resolution time with AIs"},"content":{"rendered":"\n<p>Using Artificial Intelligence to Accelerate Incident Management Processes  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/1-1024x153.png\" alt=\"\" class=\"wp-image-15297\"\/><\/figure>\n\n<p>Artificial Intelligence (AI) is revolutionizing many areas of technology, and IT monitoring management is no exception. Since version 6.0 of Zabbix, the community has been exploring ways to integrate AI into its functionalities. With the release of version 7.0 and the growing popularity of AI, new solutions have emerged to facilitate critical processes in the monitoring environment. In this article, we&#8217;ll show you how we used an AI solution to optimize incident management at Made4NOC, speeding up problem resolution and adding value to our customers.     <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/2-1024x153.png\" alt=\"\" class=\"wp-image-15300\"\/><\/figure>\n\n<p>At Made4NOC, we deal with an average of 600 events every day, including incidents and resolutions. To ensure fast and effective service, it is essential that our team has access to detailed information about each incident, such as causes, possible solutions and recommendations to prevent recurrences. However, for new team members, analyzing complex events can be an initial challenge. That&#8217;s why we saw AI as an opportunity to optimize our processes and facilitate the work of both beginners and experienced technicians.     <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/3-1024x153.png\" alt=\"\" class=\"wp-image-15303\"\/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-1024x466.png\" alt=\"\" class=\"wp-image-15286\"\/><\/figure>\n\n<p>Before detailing the solution, it&#8217;s important to understand how our incident handling workflow works.  <\/p>\n\n<p>Whenever a trigger is triggered and appears on the Made4NOC dashboard, our analysts start the service by marking the trigger as recognized. During the resolution process, they add messages describing the steps taken, continually updating the event history. This allows us to create an information-rich repository for future occurrences of the same trigger.    <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-1-1024x410.png\" alt=\"\" class=\"wp-image-15291\"\/><\/figure>\n\n<p>Based on this flow, we adapted an existing solution in the Zabbix community to meet the needs of our scenario. We used a base created by the community and made adjustments and customizations to integrate it into the Made4NOC environment. We developed a script that automatically collects event information, such as the trigger name, problem description and update history, and sends this data to the AI. The system then processes the information and returns:     <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Trigger name;<\/li>\n\n\n\n<li>Description of the problem;<\/li>\n\n\n\n<li>Update history.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"466\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-1024x466.png\" alt=\"\" class=\"wp-image-15285\" srcset=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-1024x466.png 1024w, https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-300x137.png 300w, https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-768x349.png 768w, https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image-1536x699.png 1536w, https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/image.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>This data is sent to the AI, which processes it and returns:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The probable cause of the problem;<\/li>\n\n\n\n<li>Recommendations to solve it;<\/li>\n\n\n\n<li>Preventive measures to avoid recurrences.<\/li>\n<\/ul>\n\n<p>The result is presented directly in the incident management interface with just two clicks. This solution provides not only more agility in analyzing the incident, but also greater precision in diagnosis and resolution. In addition, we are able to pass on detailed information to customers and the consulting team in a clear and efficient manner.    <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/made4it.com.br\/wp-content\/uploads\/2025\/02\/4-1024x153.png\" alt=\"\" class=\"wp-image-15306\"\/><\/figure>\n\n<p>The integration of Artificial Intelligence into our Made4NOC workflow is the first step on our journey into the world of AI. This solution, developed based on contributions from the Zabbix community and customized for our context, is already bringing significant results by adding agility and quality to our customers&#8217; service.   <\/p>\n\n<p>We are excited about the possibilities for the future and believe that AI will continue to play a key role in transforming IT monitoring.  <\/p>\n\n<p>If you&#8217;re interested in this solution or want to find out more about our services, don&#8217;t waste any time! Contact us and find out how we can help take your operation to the next level.   <\/p>\n\n\n\n\n    <meta charset=\"UTF-8\"\/>\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\/>\n    <title>Centralized buttons<\/title>\n    <style>\n        \/* Centraliza os bot\u00f5es na tela *\/\n        .btn-container {\n            display: flex;\n            justify-content: center;\n            align-items: center;\n            gap: 15px; \/* Espa\u00e7amento entre os bot\u00f5es *\/\n            margin-top: 50px; \/* Ajuste para centralizar verticalmente *\/\n        }\n\n        \/* Estiliza\u00e7\u00e3o dos bot\u00f5es *\/\n        .btn {\n            padding: 15px 25px; \/* Espa\u00e7amento interno para dar respiro ao texto *\/\n            font-size: 16px;\n            font-weight: bold;\n            text-decoration: none;\n            border-radius: 50px; \/* Deixa o bot\u00e3o no formato de p\u00edlula *\/\n            color: white;\n            text-align: center;\n            display: inline-block;\n            border: none;\n            cursor: pointer;\n            transition: 0.3s;\n        }\n\n        \/* Bot\u00e3o do WhatsApp *\/\n        .whatsapp {\n            background-color: #25D366; \/* Cor do WhatsApp *\/\n        }\n\n        \/* Bot\u00e3o \"Saiba Mais\" *\/\n        .saiba-mais {\n            background-color: #007BFF; \/* Cor azul padr\u00e3o *\/\n        }\n\n        \/* Efeito de hover para dar feedback ao usu\u00e1rio *\/\n        .btn:hover {\n            opacity: 0.8;\n        }\n    <\/style>\n\n\n\n    <div class=\"btn-container\">\n        <a href=\"https:\/\/wa.me\/5543984854013\" class=\"btn whatsapp\" target=\"_blank\">Contact us<\/a>\n        <a href=\"https:\/\/made4it.com.br\/en\/made4noc\/\" class=\"btn saiba-mais\" target=\"_blank\">Learn more<\/a>\n    <\/div>\n\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using Artificial Intelligence to Accelerate Incident Management Processes Artificial Intelligence (AI) is revolutionizing many areas of technology, and IT monitoring management is no exception. Since version 6.0 of Zabbix, the community has been exploring ways to integrate AI into its functionalities. With the release of version 7.0 and the growing popularity of AI, new solutions [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":15915,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[868,589,1],"tags":[487,869,870,591,468],"class_list":["post-15904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-made4noc-en","category-nao-categorizado","tag-24x7-monitoring","tag-ia-en","tag-incident","tag-made4noc-en","tag-noc-en"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/posts\/15904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/comments?post=15904"}],"version-history":[{"count":1,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/posts\/15904\/revisions"}],"predecessor-version":[{"id":15905,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/posts\/15904\/revisions\/15905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/media\/15915"}],"wp:attachment":[{"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/media?parent=15904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/categories?post=15904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/made4it.com.br\/en\/wp-json\/wp\/v2\/tags?post=15904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}